Level 2 Principles of communication in adult social care settings

Overview of the course Type of course: Knowledge-based course (not a formal qualification) Study method: Online, self-paced by learner Level: 2 in England (equivalent to Level 5 in Scotland) Credit value: 2 credits Estimated Course Duration: 12 hours average, depending on the learner Entry requirements: No minimum entry restrictions Assessment type: End of course Multiple Choice Questions (MCQs) Your knowledge and skills will be tested with an automated multiple-choice assessment. You will receive instant results to let you know if you have successfully passed the course. Retakes are free. Assessment pass mark – 80% needed to pass Cost(s) of MCQ test and certificate of completion – All costs included in the course price What you will learn This Level 2 course covers the following:

Importance of communication in the work setting
Reasons why people communicate
Impact of effective communication on all aspects of working in adult social care settings
Importance of observing an individual’s reactions when communicating with them
How to meet the communication and language needs, wishes and preferences of an individual
Importance of finding out an individual’s communication and language needs, wishes and preferences
Range of communication methods
Understanding barriers to communication
How to identify barriers to communication
Ways to reduce barriers to communication
Ways to check that communication has been understood
Sources of information and support or services to enable more effective communication
Understand confidentiality in adult social care settings
Defining the term “confidentiality”
Ways to maintain confidentiality in day to day communication
Situations where information normally considered to be confidential might need to be shared with agreed others
How and when to seek advice about confidentiality

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The process of enrolment
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Refund Policy
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Who is this course for?
This courses is for anyone who working as front line staff in any health and social care service, and those aspiring to start a career in the relevant field like as:
Health Care Assistant
Domiciliary Care Assistant
Mental Health Support Worker
Elderly Care Worker
Mental Health Care Worker
Homecare Assistant
Daycare Worker
Residential Support Worker
Health visitors
Care Assistant
Care Support Worker
Mental Health Care Worker
Midwife
Nursing Assistant
Occupational Therapist
Rehabilitation Counsellor
Mental Health Care Worker
Social Care Worker
Assistant Practitioner
Healthcare Assistant
Home Care Worker
Live in Care Assistant
Personal Care Assistant
Child Support Worker
Social Worker
Care Worker
Mental Health Care Worker
Psychologist
Counsellor
Nurses
Doctors
and anyone else working in frontline with direct contact with users of the service.