Conflict Resolution for Health and Social Care Workers
Conflict Resolution for Health and Social Care Workers online course covers Conflict Resolution and dealing with challenging behaviour
Overview of the course
Conflict Resolution is an online course aligned to the requirements and learning outcomes for Skills For Health Statutory and Mandatory Training (SMT) and Skills For Care Conflict Resolution for UK Core Skills Training Framework (UK CSTF)
Type of course: Knowledge-based course (not a formal qualification)
Study method: Online, self-paced by learner
Level of this course: No formal Level. This course is relevant to all levels of care workers.
Estimated Course Duration: 4 hours average, depending on the learner
Entry requirements: No minimum entry restrictions
Assessment type: End of course Multiple Choice Questions (MCQs)
Your knowledge will be tested with an automated multiple-choice quiz. You will receive instant results to let you know if you have successfully passed the course. Retakes are free while enrolment is live.
Assessment pass mark – 80% needed to pass
Cost(s) of MCQ test and certificate of completion – All costs included in the course price
Access to coursework: 12 months
Summary of the course
Course content includes the following:
- Overview of Conflict Resolution
- Definition and Common Causes of conflict
- Assault
- Avoiding conflict
- Communication breakdown
- Attitude and Behavioural Cycle
- De-escalation
- Lone Workers
- Conflict Pyramid
- Conflict Models
- Risk Assessment
- Personal Space
- Dealing with a Conflict Situation
- Support Following a Violent Incident
- Your Personal Safety
- Course Summary
- Conflict Resolution eAssessment
How to pay for enrolment
Payment Methods supported at Cart Checkout are:
- Cards - Visa, Mastercard, American Express, China Union Pay, JCB, Diners Card, Discover, Visa Electron, Maestro.
- Apple Pay
- Google Pay
- PayPal
Click on Add to Cart.If you are enrolling more than 1 learner, on the Cart change the number from 1 to the number of learners you want to enrol.
After completing payment, the buyer will receive a link to a downloadable acknowledgement explaining the next step.If you require a different payment method not listed above, please contact us via this site, and let us know your needs.
The process of enrolment
The process of enrolment is as follows:
When the buyer fully completes payment on the checkout, the buyer gets access to a downloadable acknowledgement explaining the next step.
At the same time, we receive an email notification regarding the purchase, including the buyer's details and their email address.
The buyer is contacted by email within 24 hours of payment, to obtain the names and details of each learner.
Enrolments are on a named person basis, and therefore, the buyer must reply to our email and provide us with the specific details requested.
Once the buyer has replied to our email request and provides us with the requested details, each learner gets a separate Learner Account on the Learning Management System (LMS), gets enrolled into the relevant learning resources.
Each learner is then sent their own login email with instructions on how to use their unique express sign-in link to login, access their learning account, and the courses provided to them.
Refund Policy
Our Refund Policy is in keeping with the Consumer Rights Act (2015) as applicable to digital content.
If, as a consumer, you change your mind about your course purchase, you can apply for a refund within 14 days of purchase, provided that you haven't accessed any part of your course material.
Please note that you are no longer eligible for refund if you have accessed any part of the course material, or communicated with any course tutors.If someone is eligible for refund, we will issue them with a credit note.
By making payment through this site, you are indicating that you have read and agreed to this policy.
Who is this course for?
This courses is for anyone who working as front line staff in any health and social care service, and those aspiring to start a career in the relevant field like as:
- Health Care Assistant
- Domiciliary Care Assistant
- Mental Health Support Worker
- Elderly Care Worker
- Mental Health Care Worker
- Homecare Assistant
- Daycare Worker
- Residential Support Worker
- Health visitors
- Care Assistant
- Care Support Worker
- Mental Health Care Worker
- Midwife
- Nursing Assistant
- Occupational Therapist
- Rehabilitation Counsellor
- Mental Health Care Worker
- Social Care Worker
- Assistant Practitioner
- Healthcare Assistant
- Home Care Worker
- Live in Care Assistant
- Personal Care Assistant
- Child Support Worker
- Social Worker
- Care Worker
- Mental Health Care Worker
- Psychologist
- Counsellor
- Nurses
- Doctors
- and anyone else working in frontline with direct contact with users of the service.
Progression to Ofqual-recognised qualifications
Progression to Ofqual-recognised qualifications according to the new DHSC Care Workforce Pathway:
After completing the course, the learner can progress to any of the relevant Ofqual-recognised qualifications, such as:
- Level 2 Certificate in Preparing to work in Adult Social Care (RQF) - knowledge-based qualification for DHSC New to Care job role
- Level 2 Diploma in Care (RQF) - competence-based qualification for DHSC Care or Support Worker job role
- Level 3 Certificate in Preparing to work in Adult Social Care (RQF) - knowledge-based qualification for career changers from a related regulated sector in England, such as child care, teachers, etc. DHSC New to Care job role
- Level 3 Diploma in Adult Care (RQF) (England) - competence-based qualification for for experienced care staff working as Senior Care Assistants, Senior Personal Assistants, Lead Adult Care Workers, etc. DHSC job roles - Enhanced care worker, Personal Assistant, Supervisor or leader
- Level 4 Diploma in Adult Care (RQF) - competence-based qualification for specialised care staff working as Specialist Practitioners, Dementia Lead, or Lead Personal Assistants. DHSC job role - Practice Leader
- Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF) - knowledge-based qualification for experienced care staff aspiring to work as Care managers, Deputy Managers, and Assistant Managers. DHSC job role - Deputy Manager
- Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England) - competence-based qualification for CQC Registered Managers, Senior managers, Directors, and existing managers wanting to register with CQC. DHSC job role - Registered Manager
Qualifications for Administrators
- Level 2 Certificate in Principles of Business and Administration (RQF) - knowledge-based qualification for new administrators, administrative assistants, and coordinators
- Level 3 Diploma in Business Administration (RQF) - competence-based qualification for care administrators, care home administrators, and care coordinators
Qualifications for Leaders and Managers
- Level 2 Certificate in Team Leading Principles (RQF) - knowledge-based qualification for new and aspiring team leaders, supervisors, and coordinators
- Level 3 Diploma in Management (RQF) - competence-based qualification for team leaders, supervisors, and coordinators
